Arcynide ("we", "us", "our") is based in London, UK. This policy explains what personal data we collect when you use our website or services, why we collect it, and what rights you have over it. We take a minimal-collection approach — we only ever collect what's needed to actually carry out your repair, build, or delivery.
Depending on how you interact with us, we may collect:
We use a small number of trusted service providers to run Arcynide. Each only receives the specific data needed to perform its function:
Stripe — processes card payments. Handles your card details directly; we never receive or store them.
Resend — sends transactional emails (invoices, receipts, order updates) on our behalf.
Supabase — securely stores order and inquiry data in our database.
Netlify — hosts our website and backend functions.
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
We retain order and customer records for as long as needed for accounting, warranty, and legal purposes — typically up to 6 years, in line with UK record-keeping requirements. You can request earlier deletion at any time (see below), and we will remove your data unless we're legally required to retain it.
Under UK GDPR, you have the right to:
To exercise any of these rights, email us at info@arcynide.com. We'll respond within 30 days.
Our website does not use tracking or advertising cookies. Our admin panel uses essential session storage (not a cookie) purely to remember you've seen our intro animation for the current browser session — this stores no personal information and cannot be used to identify or track you.
Questions about this policy or your data can be sent to info@arcynide.com.
